Grievance Policy

At Cultivated Mental Health, we prioritize exceptional customer service and strive to address any concerns or grievances promptly and effectively.

We encourage clients to reach out to us directly via email or phone during our business hours, Monday to Friday, 9:00 a.m. to 6:00 p.m. EST.

For assistance, please contact our dedicated team at 678-469-3786 or email us at [email protected]

Our commitment to resolving grievances includes the involvement of our advisory committee and the social work consultant, ensuring impartiality and objectivity throughout the process. We understand the importance of timely response, and someone from our team will acknowledge your grievance within 24 hours. If immediate resolution is not possible, we will thoroughly investigate the matter and provide a comprehensive response within a reasonable timeframe.

We value your feedback and strive to make improvements based on your grievances to enhance our educational pursuits. Your satisfaction is our priority, and we are here to address any concerns you may have.